Did you realize that you can assist potential patients and your healthcare provider at the same time simply by creating a quick, truthful review online?
Since more and more people count on online reviews in selecting a healthcare provider, simply sharing your experiences can push someone to finally get the help they require. Plus, you can enable your hearing care provider to attend to any problems that could strengthen the practice—in turn assuring a positive experience for prospective patients.
Are you ready to make a difference? The following are four additional reasons why you should review your hearing care provider on the web.
1. It’s easy to post a review online
Many hearing care providers have a website with a web page focused on reviews, and this is the perfect place to begin. Quickly navigate to the website, find the review page, and submit a brief review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people finally seek the assistance they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal suggestions.
This means 8 out of every 10 individuals will consider your review as seriously as a personalized suggestion. So if you had a pleasant experience, writing a positive online review is without question the best way to get the message out, helping other people to get the same quality of care.
3. You can help establish a fair picture of the practice
Studies have shown that people are dramatically more likely to post reviews following a bad experience than after a positive one. This renders a negativity bias that can present the practice in a bad light.
Nobody is perfect—and no healthcare practice is either. Whether the negative reviews are warranted or not, they will get posted. And if the positive experiences go unpublished, this will generate a distorted picture. If you think that the practice deserves a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider improve the patient experience
We promote honest, respectful reviews, without regard to whether those reviews are positive or negative. But we also believe that seeking to remedy issues privately is the best place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice in private. Typically, the issues can be reconciled whereby both parties are pleased. However, if the issues were not remedied to your approval, you may believe that your negative experience must be shared.
In that case, in the name of honesty, you may want to post respectful suggestions that can help the provider enhance the patient experience. This ultimately helps the practice and brings about an improved experience for potential patients.